To fund your account, you need to register the sending bank account with us first.
From Main Menu, click Home > Deposits & Withdrawals. See Deposit panel.
You will need to create a Funding Request (Step 1). The Funding Request will provide you a Deposit ID (or Unique ID in older versions), which you can include in payment details or instructions.
Select a bank account from your list. If you have not registered any bank accounts yet, you will need to do so. See this article: How do I add a new bank account?
Fill out your deposit quantity and enter any note you want to us see.
For Indonesia residing users sending IDR funds, please select a deposit quantity that either:
- is a distinct number (for example 1,000,111 IDR instead of 1,000,000 IDR)
- contains your user ID at the end (for example, if your user ID is 25934, please send an amount of fund that has this number at the end like 25,934 IDR or 1,025,934 IDR)
Please also send this exact quantity when you make the transfer at the bank.
This is to navigate Indonesian banking system that often does not provide a clear reference number or sender's name.
Click Submit Funding Request.
The Deposit ID will be displayed. Scroll down and click on the Funding Request you just made to see our bank details.
Default status of a Funding Request is Pending Verification. An international transfer can take up to 5 working days (and even more in some extreme cases) to arrive at our bank. Bank fee is borne by user and might be deducted into the deposit itself. Verification at the bank can take one more working day to complete.