- Open the Funds & Withdrawals vertical panel on the right of your dashboard.
- Click Withdraw.
- Select your currency.
- Select a crypto address from your address list, or register a new one.
- Fill out all required fields.
- Click Request to receive a 2-factor authentication from your 2FA app.
- Click Submit.
Withdrawal if created successfully will have an "awaiting_confirmation" status and will be cancelled after 30 minutes of submitting if not confirmed. Check your email address for the confirmation link. Once confirmed, withdrawal status is "pending."
All "pending" withdrawals will be put up for processing at 4PM JST daily (weekends and public holidays excluded) unless otherwise notified. Their status will change from "pending" to "processing" and withdrawal amount will be deducted from your balance.
The process of moving crypto from our cold storage to external addresses can take up to a few hours as it includes a few manual steps and needs multiple signatures.