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Before you can fund in any fiat currency, your account must be approved. If your account is unapproved, you will be prompted to submit documents for account approval process.
If your account has been approved, you can fund in fiat currency. The deposit must be made from the bank account that you have registered with us in account approval, or it will not be credited to your account per our KYC/AML policies.
1/ From Main Menu, select Account > Accounts & Funds.
2/ Select the fiat currency you want to fund.
3/ Click Fund.
4/ Fill in Account Funding details in the following popup. This step is very important because it helps us identify the deposit as well as keep track of all deposits.
5/ Click Submit.
6/ Use the bank account details to make the deposit. Please take note the following:
- Check that you are funding to the right account (e.g. USD deposit to USD account, JPY deposit to JPY account).
- When you actually make the wire, remember to include the unique ID provided by system at this screen in the payment details or instruction. Otherwise, there may be a delay in identifying and crediting your deposit.