All token retrieval applications must be requested via an email sent to email@example.com - verbal/other requests will not be considered.
The following information must to be included:
- The amount of tokens needing to be recovered
- The token name and the wallet address it was sent to
- The correct transaction hash.
- The wallet address the tokens were sent from.
- The correct QRYPTOS/QUOINEX wallet address where the tokens are to be sent.
QUOINE shall retain 10% of all tokens being retrieved as a fee for the service, plus a non-refundable one-time fee of 500 QASH paid prior to beginning of token retrieval process. This 500 QASH will be debited from user account. If QASH is not ready in the account, it will need to be purchased in order to be debited.
Tokens sent to the wrong address will be returned 1x per month at the end of month.
The request must be received no later than the the 3rd Thursday of the month in order to be considered for retrieval that month.
Any request for token retrieval after the 3rd Thursday will be considered for the following month.
QUOINE will consider transfer request of tokens that have a value at least 5,000 USD. All token transfer requests where the value is less that 5,000 USD will NOT be considered.
QUOINE will NOT attempt to retrieve any tokens that are not listed on the QUOINEX or QRYPTOS Exchanges.
The recovery of cross-chain deposits is an inherently risky and time consuming process. Not all tokens to sent to an incorrect address can be recovered. The difficulty, time to process, probability of success is dependent on which token has been mistakenly sent to which address.
All token recoveries will be attempted on a best-efforts basis only. QUOINE does not guarantee a successful return of funds.
Any loss of tokens that occurs during the retrieval process will not be the responsibility of QUOINE.
The processing fee of 500 QASH is non-refundable and must be funded in the client account prior to the retrieval of the tokens.