System credits crypto deposits to user accounts after the following number of confirmations:
- BTC, BCH, UBTC, DASH, NEO, LTC, XMR, ZEC, XEM, FCT: 6
- ETH, ETC, XRP, XLM, all ERC20 tokens: 50
In normal network conditions (no congestion or fee surge), a crypto deposit will be credited to your account 30-60 minutes after transfer time.
If a transaction has had more confirmations than the numbers above indicate and is still not credited to your account, please alert us at firstname.lastname@example.org.