I froze my own account by mistake.

Please send an email to [e-mail]. Email should contain the following details:

1. QUOINEX account email address
2. Selfie of you holding both your identity document and a handwritten note detailing the request to unfreeze your account

Requirements for selfie:

• Please use a light, neutral background.
• Please look straight at the camera.
• Selfie must be in color.

Requirements for identity document:

• Identity document can be national ID, international passport, or driving license.
• Identity document must be original (not photocopied).
• Identity document should be in characters of Latin alphabet. Japan driving license is accepted.
• Information on document must be clearly visible.

Requirements for handwritten note:

• Note must contain a reference to QUOINE and time/date of your request, for example "QUOINE 1/10/2018 12:54pm."
• Note must be handwritten and original (not photocopied).

The ID selfie is to verify if you are the owner of the frozen account. Once this is confirmed, your account will be restored back to its previous status.