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[crypto] Withdrawal request was not successful

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QUOINE Support
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On both QUOINEX and QRYPTOS, a crypto withdrawal transaction can fail for a number of reasons. If your withdrawal request has been unsuccessful for a long time (>48 hours), refer to the list below and proceed accordingly.

  • My withdrawal request is still pending after 24 hours.
    • Your account is under Cooling Period: Please wait until the Cooling Period is completed. We will attempt to process your withdrawal request as soon as it is completed. You can also cancel the request meanwhile.
    • There is a technical issue with the withdrawal service. Tech team is aware and already working on it. We will attempt to process until you receive the fund. Alert us at https://quoine.zendesk.com/hc/en-us/requests/new.
    • Your trading activities have been flagged and require our investigation. Support team will reach out to you regarding the issue.
  • My withdrawal request is "processed" and fund is already deducted, but there's no hash.
    • Your withdrawal request is being worked on and will be broadcast to the blockchain within the day if there are no technical issues. Once it is broadcast to the blockchain, you will see a hash.
  • My withdrawal request is still processing after 24 hours. 
    • There is a technical issue with the withdrawal service. Tech team is aware and already working on it. We will attempt to process until you receive the fund. Alert us at https://quoine.zendesk.com/hc/en-us/requests/new.
    • Your trading activities have been flagged and require our investigation. Support team will reach out to you regarding the issue.
  • My withdrawal request has been processed but the hash is invalid
  • My withdrawal request has been processed but the hash does not include my amount
  • My withdrawal request has been processed but failed according to blockchain explorer

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