If you have recently made an XRP deposit to your old wallet address on QRYPTOS or QUOINEX, we would like to offer a free token retrieval to get your funds back to you.
Back in June we made a change to XRP addresses and destination tags for all QUOINE customers. We notified our community about these changes, but have seen several cases of our customers sending XRP tokens to the previous addresses.
We are offering this free retrieval for XRP deposits made to the old addresses before August 7. Any wrong deposits made AFTER August 7 we will be subject to QUOINE's standard token retrieval policy.
Any customers who deposited XRP to the old addresses are requested to send the following information to QUOINE Support (email@example.com):
a) User ID
b) Tx hash
c) Block height
d) Exchange deposited to (QRYPTOS or QUOINEX)
We will carry out this free XRP retrieval on Friday August 10.
Please note that it is VERY IMPORTANT to always check the deposit address BEFORE making deposits.